Warranty on New Products

All new goods sold shall be warranted by the manufactures/importers warranty where so specified, provided the manufacturer’s instructions are complied with in all aspects.

Any freight costs will be at the expense of the purchaser unless otherwise agreed upon.

All warranties are considered void if the goods are not used in a proper manner or used for a purpose for which they were not designed or if repairs have been attempted by persons not authorised by A&W Grassi Pty Ltd to carry out such repairs.

Warranty on Used Firearms

Used firearms shall be subject to three (3) months warranty from the date of taking delivery from A&W Grassi Pty Ltd.

Any freight and related costs for return of the goods to A&W Grassi Pty Ltd shall be at the expense of the purchaser.

All warranties are considered void if the goods are not used in a proper manner or used for a purpose for which they were not designed or if repairs have been attempted by persons not authorised by A&W Grassi Pty Ltd to carry out such repairs.

Any items invoiced at discounted prices will revert to our standard list pricing if not paid for on or before the due date shown on the invoice.

Returns and Refunds

  1. NO CREDITS, REFUNDS OR EXCHANGES OF PRODUCTS WILL BE ISSUED WITH OUT PRODUCTION OF ORIGINAL SALES VOUCHER OR TAX INVOICE.
  2. Returned Goods must be in ORIGINAL UNDAMAGED, FACTORY PACKAGING.

Please Note: We are happy to process refunds, where applicable, if ALL of the above conditions are complied with.

Phone: 03 57273794, 0429 365 215
              0437 413 871
927 Wangaratta Whitfield Road
Oxley, Victoria, Australia 3678